Dynamics 365 Customer Engagement and Power Platform: An Integrated Ecosystem

Microsoft’s Dynamics 365 Customer Engagement (CE) and Power Platform are two powerful tools that have transformed the way businesses operate. But, is Dynamics 365 CE part of the Power Platform? The answer is no, they are not the same, but they are closely related and work together to provide comprehensive business solutions12.

Dynamics 365 Customer Engagement: A Comprehensive CRM Solution

Dynamics 365 CE is a comprehensive customer relationship management (CRM) solution that enables teams to capture and manage all sales and customer service-related interactions for their prospects and customers2. It is built natively on the Power Platform, which is an application development platform that utilizes Azure cloud services1.

Power Platform: A Powerful Application Development Platform

The Power Platform is an application development platform that is part of the broader Microsoft ecosystem. It includes Power Apps, Power Automate, Power BI, and Power Virtual Agents1. Using Power Platform, users can build their own custom line of business applications using Azure cloud services1.

The Relationship Between Dynamics 365 CE and Power Platform

While Dynamics 365 CE is not part of the Power Platform, it is built natively on it1. This means that Dynamics 365 CE can be a data source that can be surfaced into a Power App for users to interact with1. This allows users to interact with Dynamics 365 CE without having to learn how to use and navigate it1.

In conclusion, Dynamics 365 CE and Power Platform are two distinct entities that work together to provide a comprehensive business solution. They are closely related, with Dynamics 365 CE being built on the Power Platform, but they are not the same.